Privacy Policy

1. Introduction

SkyRoute Travels B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meadowohie.life or use our travel services.

We are a Dutch company registered under number 74563029, with our registered office at Stationsweg 210, 9729 IJ Groningen, Netherlands. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Name, email address, phone number, and postal address
• Travel preferences, destinations, and requirements
• Payment information (processed securely by third-party payment processors)
• Passport and identification details when required for bookings
• Dietary restrictions, accessibility needs, and special requests
• Communication preferences and marketing consents

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website and exit pages
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information from:

• Travel service providers (hotels, airlines, tour operators)
• Payment processors and financial institutions
• Marketing and analytics partners
• Social media platforms (if you interact with us there)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Planning and booking your travel arrangements
• Communicating about your bookings and travel plans
• Providing customer support and assistance
• Processing payments and managing billing
• Facilitating emergency assistance during travel

3.2 Business Operations

• Improving our services and website functionality
• Conducting market research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations
• Maintaining business records

3.3 Marketing and Communications

• Sending travel inspiration and promotional offers (with consent)
• Personalising content and recommendations
• Conducting customer satisfaction surveys
• Informing you about service updates

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our travel service agreements with you
• Legitimate Interests: To improve our services, prevent fraud, and conduct business operations
• Consent: For marketing communications and certain cookies
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interests: To protect your safety during travel emergencies

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Hotels, airlines, and other travel service providers
• Payment processors and financial institutions
• Technology service providers and hosting companies
• Marketing and analytics partners
• Customer support and communication tools

5.2 Legal Requirements

• Government authorities and regulatory bodies
• Law enforcement agencies (when legally required)
• Courts and legal advisors
• Emergency services during travel incidents

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

6. International Data Transfers

As a travel agency, we may transfer your personal data outside the European Economic Area (EEA) to:

• Travel service providers in your destination countries
• International payment processors
• Cloud service providers with global infrastructure
• Emergency assistance providers worldwide

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support your travel arrangements
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and protect our legitimate interests

Typically, we retain data for:

• Customer records: 7 years after your last interaction
• Financial records: 7 years as required by Dutch law
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months maximum

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@meadowohie.life. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems
• Regular backups and disaster recovery procedures
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

When booking travel for minors, we require appropriate parental or guardian consent and may collect additional information for safety and legal compliance purposes.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though this may affect the functionality of our website.

12. Third-Party Links

Our website may contain links to third-party websites, including travel service providers, payment processors, and social media platforms. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable data protection laws.